Privacy Policy
Last Updated: 6 August 2026
1. Who We Are
Venusalo is a coaching service for freelancers, operated from 278-280 City Road, Sheffield S2 5HP, England. We are registered in England and Wales. For the purposes of UK data protection law, Venusalo is the data controller in respect of personal data collected through this website and through our coaching services.
This Privacy Policy explains how we collect, use, store, and share personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. It applies to all personal data we process in connection with this website and our coaching activities.
If you have questions about how we handle your personal data, you can contact us at [email protected] or by post at the address above.
2. Data We Collect
We collect personal data in the following circumstances:
Contact form submissions: When you submit an enquiry through our website, we collect your email address and the content of your message. You may also provide your name, though this is optional.
Email correspondence: When you contact us directly by email, we collect the information contained in your message and any attachments.
Coaching sessions: During coaching sessions, we may take notes about your professional situation, including information about your freelance work, clients, and pricing. This information is used solely to deliver the coaching service.
Website usage data: We collect standard log data when you visit our website, including your IP address, browser type, pages visited, and the time and date of your visit. This data is collected through cookies and similar technologies where you have given consent. See our Cookie Policy for further detail.
3. How We Use Your Data
We use the personal data we collect for the following purposes:
To respond to enquiries: When you contact us, we use your contact details and message content to respond to your enquiry and provide information about our services.
To deliver coaching services: Where you engage us as a coaching client, we use the information you provide during sessions to tailor and deliver the coaching.
To improve our website: We use anonymised usage data to understand how visitors use our website and to make improvements.
To comply with legal obligations: We may process your data where required to do so by law, for example in response to a lawful request from a public authority.
We do not use your personal data for automated decision-making or profiling.
4. Legal Basis for Processing
Under the UK GDPR, we must have a lawful basis for processing your personal data. The bases we rely on are as follows:
Legitimate interests (Article 6(1)(f) UK GDPR): We process enquiry data and session notes on the basis of our legitimate interest in operating a coaching business and responding to potential and existing clients. We have assessed that this processing does not override your interests or fundamental rights.
Contract performance (Article 6(1)(b) UK GDPR): Where you have engaged us as a coaching client, we process your data as necessary to perform the coaching contract.
Consent (Article 6(1)(a) UK GDPR): Where we use non-essential cookies or similar tracking technologies, we do so only with your prior consent, which you can withdraw at any time via our cookie preferences.
Legal obligation (Article 6(1)(c) UK GDPR): We may process data where required to comply with a legal obligation.
5. Cookies
This website uses cookies. Essential cookies are necessary for the website to function and are placed without consent. Non-essential cookies, including analytics and marketing cookies, are placed only with your consent.
You can manage your cookie preferences at any time by clicking the cookie settings link in the footer of this website. For full details of the cookies we use, please read our Cookie Policy.
6. Data Sharing
We do not sell your personal data. We do not share your personal data with third parties for their own marketing purposes.
We may share your data with the following categories of third party where necessary to operate our services:
IT and hosting providers: Our website is hosted on servers operated by third-party providers. These providers may process your data as data processors acting on our instructions.
Email service providers: We use email services to manage correspondence. These providers process email data on our behalf.
Professional advisers: We may share data with legal, financial, or other professional advisers where necessary and subject to appropriate confidentiality obligations.
Law enforcement and regulatory authorities: We may disclose personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by law or where we have a legitimate interest in doing so to protect our rights or the rights of others.
7. Data Retention
We retain personal data only for as long as necessary for the purposes for which it was collected, and in accordance with our legal obligations.
Enquiry data is retained for a period of 12 months from the date of the enquiry, unless you become a coaching client, in which case it forms part of the client record.
Client records, including session notes and correspondence, are retained for a period of 3 years from the conclusion of the coaching engagement.
Website usage logs are retained for a period of 13 months.
When data is no longer required, it is securely deleted or anonymised.
8. Your Rights
Under the UK GDPR and the Data Protection Act 2018, you have the following rights in relation to your personal data:
Right of access: You have the right to request a copy of the personal data we hold about you (a Subject Access Request).
Right to rectification: You have the right to ask us to correct inaccurate or incomplete personal data.
Right to erasure: You have the right to ask us to delete your personal data in certain circumstances, for example where the data is no longer necessary for the purposes for which it was collected.
Right to restriction: You have the right to ask us to restrict processing of your personal data in certain circumstances.
Right to data portability: Where processing is based on consent or contract and carried out by automated means, you have the right to receive your personal data in a structured, commonly used, and machine-readable format.
Right to object: You have the right to object to processing based on legitimate interests. We will cease processing unless we can demonstrate compelling legitimate grounds.
Right to withdraw consent: Where processing is based on consent, you have the right to withdraw consent at any time without affecting the lawfulness of processing before withdrawal.
To exercise any of these rights, please contact us at [email protected]. We will respond within one month of receiving your request. If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
9. International Transfers
Where we transfer personal data outside the United Kingdom, we ensure that appropriate safeguards are in place in accordance with UK GDPR requirements. This may include transfers to countries that the UK government has determined provide an adequate level of data protection, or the use of standard contractual clauses approved by the Information Commissioner.
Where we use third-party service providers that process data outside the UK, we ensure that appropriate transfer mechanisms are in place before any transfer takes place.
10. Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include the use of secure connections (HTTPS) for data transmission, access controls limiting who can access personal data, and regular review of our security practices.
No method of transmission over the internet is entirely secure. While we take reasonable steps to protect your data, we cannot guarantee absolute security.
11. Children
Our services are directed at adults. We do not knowingly collect personal data from individuals under the age of 18. If you believe we have inadvertently collected data from a child, please contact us and we will delete it promptly.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or in applicable law. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.
13. How to Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or our handling of your personal data, please contact us:
Venusalo
278-280 City Road
Sheffield
S2 5HP
England
Email:
[email protected]
Phone: +44 7450 785710